Support Center

We're here to help you succeed. Get support, find answers, and connect with our team.

Get in Touch

Live Chat

Get instant help from our support team

Available 24/7

Email Support

Send us detailed questions or feedback

Response within 24 hours

Phone Support

Speak directly with our support team

Mon-Fri, 9AM-6PM

Support Categories

For Families
  • • Finding and hiring helpers
  • • Profile verification questions
  • • Payment and billing support
  • • Safety and security concerns
  • • Platform navigation help
For Helpers
  • • Profile setup and optimization
  • • Background check process
  • • Job application assistance
  • • Account and payment issues
  • • Professional development

Frequently Asked Questions

How do I reset my password?

Click on "Forgot Password" on the login page and follow the instructions sent to your email.

How long does the background check take?

Background checks typically take 3-5 business days to complete. You'll receive an email notification when it's done.

What if I have a dispute with a helper/family?

Contact our support team immediately. We offer mediation services and will work with both parties to resolve the issue fairly.

Can I cancel my subscription anytime?

Yes, you can cancel your subscription at any time from your account settings. Your access will continue until the end of your billing period.

Support Hours

Live Chat & Email

24/7 - Always available

Phone Support

Mon-Fri: 9:00 AM - 6:00 PM

Weekends: 10:00 AM - 4:00 PM